Efficient CRM for Call Centers - Belmark Corporation

Manage Your Day-To-Day Business

Planet CallCenter Features

Agents using Planet CallCenter from laptops

Agents & Offices

Setup unlimited agents and offices no matter where they are physically! Create your organization in the way that makes the most sense.

A call center agent reading an interview script

Agent Scripts

Create agent scripts within the platform so that you control what is being said to your customers. Make changes that take effect on the fly!

Lead Types

Setup as many different lead types as you need! Make sure you're getting the info you need for each campaign and the best converting leads.

A marketing suppression list being setup from a computer

Suppression Lists

Create multiple suppression lists to ensure your data is unique. You can even specify expiration windows to customize the process!

A group of assorted publishers driving marketing traffic to a landing page

Lead Sources

Setup unlimited lead sources for externally produced leads! Monitor and analyze your lead sources to keep the quality at a level you expect.

Buyers and orders being entered into an online system

Orders & Buyers

Create lead buyers and orders and make moving your leads as efficient as possible. Control order specs and help your buyers be successful!

Lead delivery specifications being entered into an online system

Delivery Setups

Control virtually every aspect of how your leads are delivered. Specify on/off days, daily time ranges, delivery caps and methods just to name a few!

An agent reviewing a variety of marketing performance reports

Reporting

Access intuitive reports on all areas of the platform! From agent and office performance reports to sales optimization, we have you covered.

Setup your organization in order to monitor performance at the agent and office level

Create Your Agents & Offices

Whether you have 1000 agents in one office or 1 agent in 1000 offices, Planet CallCenter allows you to setup your organization how it makes the most sense.

Monitor Agents & Offices

Planet CallCenter allows you to monitor and analyze performance at all levels of the intake process. Have a clear idea of how your agents & offices across the world are performing!

Keep Your Business Running Smoothly

Finding and keeping good agents isn't always easy. Planet CallCenter helps you identify both your superstar and under-performing agents to keep your business growing!

Agent performance is all about identifying your superstars and your agents who need more training. Planet CallCenter can help all your agents perform at the level you expect!

Agent Scripts

Build customized agent scripts to control exactly what is being said by each and every agent

Intuitive Script Builder

Create scripts that also collect data! Specify introductions, qualifying questions and data entry pieces in each script. Make real-time changes and stay consistent with your agent interactions.

Customize & Control

Build scripts that all agents use for a specific lead type or customize scripts for each agent or office! Maximize the strengths of your agent pool to get the best leads possible.

Maximize Quality

Planet CallCenter gives you the flexibility to build scripts that can get the best quality leads. Give your agents the tools they need to produce for you!

One of the major parts of lead quality is what your agents are telling each prospective customer. Planet CallCenter gives you the tools you need to have your agents consistently saying what you want, each and every call!

Lead Types

Setup unlimited lead types and diversify your business while keeping control

Define Lead Types

Enter just a few bits of information and you can setup a lead type that then can be used throughout the platform. Variations of a lead type are a snap to implement as well!

Use Across Platform

Once defined, lead types can be used across the platform in agent scripts, buyer orders, lead delivery and platform-wide reporting.

Get The Data You Need

Use Planet CallCenter to setup and customize each lead type your collecting. Optimize agent scripts and data collection forms by setting up each lead type to get exactly what you need!

Managing multiple lead types is all about knowing what information you need for each lead and being organized with each lead type. Planet CallCenter gives you the ability to manage virtually unlimited amounts of different lead types!

Suppression Lists

Create and manage suppression and de-duping processes to make sure your data is as unique as possible

Easy Setup

Create virtually unlimited amount of suppression lists with just two pieces of info. Link each suppression list to one or more intake processes to minimize dupes. Use one or more data points for criteria.

Manage & Add

Easily turn suppression lists on and off as well as edit/add to existing lists. Add to existing lists through file uploads or real-time data transfers.

Monitor Activity

Monitor each list's activity to see how much potential duping is being prevented from each agent, office or lead source. Keep your data unique now and in the future!

Suppression lists and de-duping are all about keeping those processes up-to-date. Planet CallCenter gives you the ability to keep your data unique!

Lead Sources

Keep your sources organized so that managing them keeps your exposure to a minimum

Define Lead Sources

Define your sources as generally or specific as you want. Setup a lead source that then can be used throughout the platform.

Use Across Platform

Once defined, lead sources can be used across the platform in campaigns, buyer orders, lead delivery and platform-wide reporting.

Manage Your Sources

Use Planet CallCenter to setup, customize and monitor each lead source you're working with. Optimize lead orders and delivery to keep your buyers wanting more!

Lead Sources are all about monitoring and matching up with the right buyer. Planet CallCenter gives you the ability to monitor each source's performance and send their leads to the right buyers!

Lead Orders

Setup and control virtually unlimited orders so that the right leads get to the right buyer

Intuitive Order Creation

Intuitively setup each lead order along with the lead specs needed to fulfill the order most efficiently. Specify up to 25 different data points for each order!

On-The-Fly Management

Manage and update orders in real-time. Order changes take effect right away to keep leads available for other processes.

Real-Time Numbers

Monitor each order for maximum fulfillment. Easily identify order changes that make more leads and data available across the platform!

Lead orders are all about specifying the right filters for the right buyer. Planet CallCenter gives you the ability to maximize order fulfillment and revenue!

Lead Buyers

Seamlessly manage your lead-to-client process, convert more leads to clients and keep clients longer

Setup Buyers

Define your buyers as generally or specific as you want. With just a few pieces of information setup a lead buyer that then can be used throughout the platform.

Use Across Platform

Once defined, lead buyers can be used across the platform in orders, lead delivery and platform-wide reporting.

Manage Your Buyers

Use Planet CallCenter to setup, customize and monitor each lead buyer you're working with. Optimize lead orders, delivery and churn rates to keep your buyers wanting more!

Lead Buyers are all about matching up with the right lead source and monitoring their effective profitability. Planet CallCenter gives you the ability to monitor each buyers numbers and churn rates to make the relationship a success!

Delivery Setups

Setup lead delivery for each order / buyer to maximize their effectiveness.

Easy Setup

Setup each delivery customizable for each buyer. Specify the delivery method and format as well as included lead fields for each buyer.

Keep Buyers Happy

Make changes in real-time to keep up with changes a buyer may request. Changes ranging from fields included with each lead to when, how or what format can be made immediately!

Monitor Delivery

View real-time reports to know exactly what was delivered when. Whether it's one thousand leads of one lead type or two hundred of ten different types, stay on top of what's being sent to each buyer.

Reporting

Get the information you need easily for all the different areas of the Planet CallCenter system!

System-Wide Reporting

Regardless of which area you need information about, get it intuitively and quickly. Ranging from statistics and raw number reporting to cumulative and analysis charts, get what you need to stay well-informed on all areas of the system!

Automate & Shortcut

Create automatic reports & delivery to access the information you need most! Setup any report as a shortcut or to send to you automatically each month, week, day or even hour! Stay on top of what's happening throughout the system.

Stay Informed

Use the reporting in Planet CallCenter to efficiently manage all areas of the system. Get an accurate picture of what is happening across your company!

At its core, reporting is about getting you the information you need when you need it. Planet CallCenter can give you the reports you need to get a clear picture of what is happening with your business!

Planet CallCenter

A modern CRM to manage your CallCenter business from agent scripts to lead delivery!

Manage Your Day-To-Day Business

Planet CallCenter Features

Agents & Offices

Agent Scripts

Lead Types

Suppression Lists

Lead Sources

Orders & Buyers

Delivery Setups

Reporting

Agents & Offices

Setup your organization in order to monitor performance at the agent and office level

Create Your Agents & Offices

Monitor Agents & Offices

Keep Your Business Running Smoothly

Agent performance is all about identifying your superstars and your agents who need more training. Planet CallCenter can help all your agents perform at the level you expect!

Agent Scripts

Build customized agent scripts to control exactly what is being said by each and every agent

Intuitive Script Builder

Customize & Control

Maximize Quality

One of the major parts of lead quality is what your agents are telling each prospective customer. Planet CallCenter gives you the tools you need to have your agents consistently saying what you want, each and every call!

Lead Types

Setup unlimited lead types and diversify your business while keeping control

Define Lead Types

Use Across Platform

Get The Data You Need

Managing multiple lead types is all about knowing what information you need for each lead and being organized with each lead type. Planet CallCenter gives you the ability to manage virtually unlimited amounts of different lead types!

Suppression Lists

Create and manage suppression and de-duping processes to make sure your data is as unique as possible

Easy Setup

Manage & Add

Monitor Activity

Suppression lists and de-duping are all about keeping those processes up-to-date. Planet CallCenter gives you the ability to keep your data unique!

Lead Sources

Keep your sources organized so that managing them keeps your exposure to a minimum

Define Lead Sources

Use Across Platform

Manage Your Sources

Lead Sources are all about monitoring and matching up with the right buyer. Planet CallCenter gives you the ability to monitor each source's performance and send their leads to the right buyers!

Lead Orders

Setup and control virtually unlimited orders so that the right leads get to the right buyer

Intuitive Order Creation

On-The-Fly Management

Real-Time Numbers

Lead orders are all about specifying the right filters for the right buyer. Planet CallCenter gives you the ability to maximize order fulfillment and revenue!

Lead Buyers

Seamlessly manage your lead-to-client process, convert more leads to clients and keep clients longer

Setup Buyers

Use Across Platform

Manage Your Buyers

Lead Buyers are all about matching up with the right lead source and monitoring their effective profitability. Planet CallCenter gives you the ability to monitor each buyers numbers and churn rates to make the relationship a success!

Delivery Setups

Setup lead delivery for each order / buyer to maximize their effectiveness.

Easy Setup

Keep Buyers Happy

Monitor Delivery

Reporting

Get the information you need easily for all the different areas of the Planet CallCenter system!

System-Wide Reporting

Automate & Shortcut

Stay Informed

At its core, reporting is about getting you the information you need when you need it. Planet CallCenter can give you the reports you need to get a clear picture of what is happening with your business!

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BelMark Corporation